February 12, 2010 – 9:07 am
Most of us have a love hate relationship with email marketing messages. It can be a fast easy way to learn about a sale or an event and certainly preferable to postal mail for that type of information but the rub is that sometimes marketers go too far with the frequency of their mailings. Do I really need daily messages from that art supply company I ordered from once 9 months ago? At last nights open studio, we were talking about email marketing a little bit and it got me mulling over this subject, again.
Small business like mine struggle with this constantly. How often should we send email marketing? What’s the line between appropriate sharing of information and being a pest? What’s the best timing to send an email prior to an event? A week? A month? A day? Too far in advance and people forget. Too close and they can’t plan. If you send one a few weeks ahead and a reminder the day before, is it helpful or annoying? What if you have several events in one month? Do you do separate mailings for each or one that covers the whole month? Well that one’s pretty easy, I sure as heck don’t want 15 marketing emails a month from anyone. I haven’t consulted with any email marketing pros but my feelings lean toward the conservative side. Once a month with a possible “special event” email to be used just occasionally is the tactic I’m going to commit to. I can revisit the subject in six months and see if customers have any feedback. Speak up if you have thoughts to share!
There is another issue that I don’t have an answer for yet. My email list comes 100% from people who have given me their address at a show or signed up for my newsletter online. Online is easy, the customer controls the data entry. But at a show I’m running into a problem reading peoples handwriting. At a small event I can usually double check while the customer is standing there but at a busy show, forget it. We had far too many email addresses from the One of a Kind show that we just couldn’t make out some portion. The only immediately obvious solution is higher level staffing so that we can confirm but that has it’s drawbacks too. Something to mull over.
In the mean time, if you happen to be reading this and gave me your email address at One of a Kind but have not received a newsletter from me that means I couldn’t decode some of the letters and my little newsletter ended up in the email black hole instead of your inbox. You can re-sign up on the website if you’d like. Thanks!
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